FREE STANDARD DELIVERY OVER £45 | FREE RETURNS | UK ONLY!

How do I return?

If you’ve changed your mind or simply your Altura product just isn’t right for you, you can return to us within 14 days of shipment.

  • Click to start returns 
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition.
  • For clothing, unwashed and unworn
  • In the original packaging with tags 

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for return. 
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping.

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.